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How Cultural Differences Affect Negotiations

When you’re negotiating with someone, there are many things that can affect how well your conversation goes. For example, if you don’t know what to say, you may end up saying nothing at all or talking about something other than the matter at hand. When this happens, it is called silence. It is sometimes referred […]

By
LNGFRM Team
Published December 15, 2022

When you’re negotiating with someone, there are many things that can affect how well your conversation goes.

For example, if you don’t know what to say, you may end up saying nothing at all or talking about something other than the matter at hand.

When this happens, it is called silence. It is sometimes referred to as “neglecting” to talk because you didn’t come prepared with anything important to say.

Silence is never okay in any situation, but when you’re trying to negotiate it can really hurt your chances of success.

If you run out of things to say before reaching an agreement, your opponent could use this to make their point more persuasive. They could even assume that you gave up!

The opposite happens when your speak too much. This could backfire and hurt your image or make you seem like you don’t know what you’re talking about.

How we talk is a way to express ourselves and show our emotions, so going overthe top with meaningless words and phrases might be seen as a lack of self-control.

What to do when negotiating with a culture different from yours

how cultural differences affect negotiations

When you are in another country, it is important to understand their language, culture and norms.

This way, you will be more familiar with what things mean and how they should be done. You can use this knowledge to help you negotiate or deal with issues that arise.

For example, if someone does something that bothers you, try to see the situation from their perspective. If possible, find out why they did what they did and determine whether there were better ways to handle the situation.

Stay calm and composed

how cultural differences affect negotiations

A lot of people talk about how to be successful in business, but few actually teach you how to deal with other people in a non-threatening way. This is very important to know, if you want to succeed in the workplace!

In our increasingly globalized world, there are always going to be cultural differences between you and your colleagues or superiors.

These differences can come down to something as simple as what time of day it is where you work, what kind of food you like, or whether you are more inclined towards an internal (company) processor or an external one like Google or Microsoft.

It’s easy to get distracted by these small things that don’t matter much at first, but soon they add up and influence how well you do your job. And once you start thinking about being paid less because you are not as efficient in your job, or having to go through extra steps to complete tasks, both of those will have negative impacts on the company.

Take notes

how cultural differences affect negotiations

When you are in a situation where your negotiations break down, it can be difficult to determine what is causing the rift.

It could be because of cultural differences?

In some cultures, there’s a stigma attached to asking for help or negotiating. In these cases, even if someone offers to help you, they may feel obligated to do so. It looks like you don’t know how to handle business situations, which leaves them with little choice but to walk away.

This was the case for one coworker I had recently. Even though she knew I needed her assistance, she made me work very hard to get it. She would start arguing about something else right after we worked together, making it impossible to have a separate conversation.

Heck, even when she did agree to talk to me, she wouldn’t make any concessions! She would ask all sorts of questions that didn’t relate to the task at hand, and then she’d say things like “I hope this doesn’t take too long, I have other plans tonight.” Or worse, she’d try to negotiate by saying things like “You pay more than anyone else, why not let me buy dinner today?”

Now here’s the thing – she’s totally allowed to offer her services to me and spend money on me as a friend, and I appreciate that.

Make them feel important

how cultural differences affect negotiations

In your career, you will have to negotiate with people of different cultures many times. This can be tricky because there are no hard-and-fast rules when it comes to negotiating across culture boundaries.

What works for one person may not work for another – even if both individuals speak the same language. For example, in some cultures, socializing is done outside of the workplace so offering drinks or food after work is usually off limits.

In other countries, they expect you to dole out such invitations at the end of the day so this rule doesn’t apply. Therefore, unless you are very careful, you could run into trouble by overdoing it.

On top of that, some nationalities value modesty more than others.

Ask for what you want

When negotiating, ask yourself how willing you are to walk away from the negotiation. If you’re not, then don’t make an agreement that you know you won’t be able to stick with.

Ask about things such as salary, benefits, and time frames; all three of these really matter in keeping your job.

Negotiation is also dependent upon the context of the negotiation. What kind of environment is this? Is it at a restaurant or in someone’s office?

If it’s in person, are there people around to back you up? Can they watch you while you do your work so if something goes wrong, you can’t take it personal?

All of those factors play into whether or not the other party feels comfortable giving their best effort.

Do not become emotional

how cultural differences affect negotiations

A lot of people make the mistake of becoming emotionally engaged during negotiations.

This can sometimes work in your opponent’s favor because they may get distracted by how you feel or even be able to use their emotions against them.

On the other hand, it can backfire very badly for you if they realize that you are too invested in something and thus give up more easily.

So, try to remain calm and keep your feelings under control. If you need to, take a break before continuing the discussion.

Try to see things from their perspective

how cultural differences affect negotiations

A key part of effective negotiations is understanding how someone else might perceive you or what they may want from you. This is particularly important when negotiating with people who are not like you- for example, if you are both in business and need each other’s input or cooperation, if you work together outside of the workplace, or if you have a similar job that requires collaboration.

If something seems overly expensive or personal, it can be hard to get past this perception. For instance, if someone else does not agree to give you money for a certain item, they may feel hurt or even resentful instead of motivated. If they do not believe enough in the product to invest in it, then you will never experience success by investing in this product.

Similarly, if someone feels that you don’t appreciate the value of what they gave to you, they will likely withhold giving more of themselves to you. This is why being able to relate to others is so crucial to career success – no one will ever truly trust you until you understand how they think and what makes them happy.

Challenge their assumptions

how cultural differences affect negotiations

A lot of times, when you enter into negotiations with someone, they are already heavily influenced by their assumptions about you and yourself.

They may assume that you are not willing to negotiate or that you do not have what it takes to be successful in this setting, so they stop trying to make things work.

On the other hand, they might believe that they know everything there is to know about you and therefore try to prove that wrong as well.

Either way, these types of assumptions only hurt your relationship and compromise.

If a friend comes to you complaining about her boss, you should ask how you can help. But if you notice that she is bringing up issues like wages or benefits, then it’s time to call her out.

This could be difficult at first, but remember, relationships take work and don’t expect anyone else to bring it down for you.

Be aware of social norms and whether those norms apply to you and your colleagues, and speak up for others who may need your support.

Author

  • LNGFRM Team

    Frank DiBernardo handles LNGFRM's Foodie and Miscellaneous writing tasks. He's always getting ideas from users, so don't be afraid to send an email to the editor.

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